NEW DENIM IS HERE! AFTERPAY AVAILABLE

FAQ

 SHIPPING POLICY 

How We Do It

Our standard Australia wide shipping flat rate is $10 however shipping is FREE when you subscribe to our mailing list!
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New Zealand $10
Rest of the world $15
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All Australia wide and International orders are sent via Australia Post or Sendle and include tracking. We choose between the 2 companies depending on time frames, costs and your address.
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Our Personalised Jackets and Vests are all made to order so please allow up to 10 business days for your order to be made and dispatched.
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Shipping times depend on your delivery address- in off peak times 2-5 days is the normal delivery time. Please allow more for Regional areas of Australia.
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International Orders are sent through Sendle and take 1-2 weeks for delivery depending on location and your local Couriers.
 DUE TO COVID-19 PLEASE ALLOW ADDITIONAL TIME FOR AUSTRALIA POST & OUR COURIERS TO DELIVER TO YOU.
 

OUR RETURN POLICY 

All Rothbury Wild jackets and vests are non exchangeable and non refundable due to the products individual nature. Rothbury Wild is not responsible for any misspelling provided by the customer, selection of wrong size, colour or fit. Please check your details and choose carefully. 
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⚡All headwear accessories are non refundable or exchangeable for hygiene reasons. If your accessory product is deemed a manufacturing fault (not general wear or tear) your item will be replaced or in the event the item is no longer available the item will be refunded.
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⚡We understand that buying online can sometimes be tricky- after all not all sizing is the same and what suits Susie doesn't necessarily suit Sally (try saying that 3 times) which is why we have included measurements of jacket sizing. If however, you are still unsure get in touch and we can assist you in picking the right one for you!
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As each garment is created by hand there may be slight variations in placement of decorative additions for example studding, patchwork. This is considered to be intentional and not a fault. 
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 Product deemed faulty by Rothbury Wild within a reasonable timeframe will be repaired in a timely and professional manner.
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⚡Rothbury Wild has the right to refuse any refund application if the item is deemed General Wear and Tear (stained, ripped, stretched, makeup marks etc) altered or purposely destroyed. 
 

PERSONALISED JACKETS & VESTS 

Our aim is to be as consistent in our designs as possible. In the event patching, studding or our jackets are unavailable we will strive to replicate as close as possible. Please be mindful that there may be small differences in designs due to sizing. A size 1-2 Denim Vest design will be more compact compared to a size 5-6 due to the surface area.

 

CUSTOM ADULTS DENIM JACKETS/ VESTS

We are happy to make custom adults jackets upon request. We have made many jackets for Wedding days, Hens nights or just because a Mama wanted to match her little one. Send us an email at www.rothburywild.com and we can start discussing what you're looking for.
 

OUR PRIVACY POLICY 

Rothbury Wild thinks your personal information should be just that- personal! For that reason any information we ask you to provide like your full name, address, phone number etc we keep in house so we can process your order. Rothbury Wild does not sell your personal information to 3rd parties.
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Payment data is not captured by Rothbury Wild, it is processed by the payment provider you select. For further information on what happens with your data please look at their privacy policies.
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 We pride ourselves on not filling up your mail box with uninteresting emails- we will only be in touch if we are having a sale or if we have a brand spanking new collection we think you may like. But.... if you don't want to subscribe to us- that's cool too! We wont hold it against you. We can still be mates.  

 

WHAT PAYMENT METHODS DO YOU ACCEPT? 

We currently accept AfterPay, ApplePay, Paypal and all major Eftpos and Credit cards. 
 
 
 
 
 
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